Deploy an AI Support Agent That Resolves 70% of Tickets Automatically
The Skedva AI Support Agent handles your customer support operations around the clock — resolving common queries, escalating complex issues, and maintaining the consistent, fast response times that drive customer satisfaction. Deploy across chat, WhatsApp, and email simultaneously.
Core Capabilities
Everything the AI Support Agent can do for your business — autonomously, 24/7.
Instant first response to customer queries
Instant first response to customer queries across all channels 24/7
Intelligent ticket classification by topic, urgency,
Intelligent ticket classification by topic, urgency, and customer tier
Knowledge base retrieval for accurate, consistent
Knowledge base retrieval for accurate, consistent query resolution
Seamless escalation to human agents with
Seamless escalation to human agents with full conversation context
Multi-language support for global customer bases
Multi-language support for global customer bases (50+ languages)
Automatic CSAT collection and feedback analysis
Automatic CSAT collection and feedback analysis after resolution
Use Cases
The AI Support Agent is deployed across these business scenarios.
SaaS product support for common how-to and billing questions
E-commerce order status, returns, and refund handling
Financial services account inquiry and transaction support
Healthcare patient appointment and administrative queries
Telecom and utility billing and service questions
How to Deploy the AI Support Agent
From setup to go-live in under 2 hours. No engineering required.
Connect Data Sources
Link your CRM, knowledge base, and communication tools so the agent has all the context it needs.
Configure Agent Behavior
Define the agent's persona, response style, escalation rules, and boundaries using our no-code configuration.
Set Automation Rules
Specify triggers, conditions, and actions that govern when and how the agent operates.
Deploy to Your Channels
Activate the agent on WhatsApp, email, website chat, LinkedIn, or any connected channel.
Monitor and Optimize
Track performance metrics, review conversations, and continuously improve the agent with real-world feedback.
Integrations
The AI Support Agent connects natively with your existing tools.
Zendesk
The AI Support Agent integrates natively with Zendesk to keep all data synchronized automatically.
Intercom
The AI Support Agent integrates natively with Intercom to keep all data synchronized automatically.
The AI Support Agent integrates natively with Whatsapp to keep all data synchronized automatically.
Gmail
The AI Support Agent integrates natively with Gmail to keep all data synchronized automatically.
AI Support Agent — FAQs
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